Warranty conditions and timing
Warranty conditions
Warranty services include repairing or servicing the device and providing free services for replacing parts and repair fees.
Devices include a warranty that has a sales invoice and a warranty card.
After-sales service is provided only through authorized dealers.
The maximum warranty period for amplifier, mixer, power mixer is 6 months and for speaker is 12 months. In addition, after-sales service is provided for 3 years for all products from the date of production.
The cost of shipping to the repair shop does not include the warranty
Warranty cancellation conditions
Damages caused by electricity fluctuation, fire, natural accidents, impact, water and moisture and misuse, devices that have been tampered with or repaired by persons other than authorized service representatives.
Any tampering and damage to the warranty card that has led to damage in it.
Parts and parts that are not included in the warranty:
All accessories and equipment (microphone, power cable, remote control, antenna, etc.),
tweeter, passive and active band,
body of
battery products
recommendations
The warranty is one of the manufacturer's obligations and is free. So don't pay for it.
Do not buy a product without warranty. Pay attention to the production date on the warranty. Your product includes a warranty from the date of manufacture.
When buying, get a sales invoice and ask the seller to seal and sign the warranty.
Timing
Dynapro products include free services according to our internal policies according to the table below and according to the conditions listed in the warranty card.
| piece type | Warranty period | After-sales service period |
|---|---|---|
| active amplifiers, power mixers, amplifiers) | 6 months | 3 years |
| Crossovers | 1 year | 3 years |
| speaker (speaker unit) | 6 months | 3 years |
The parts that are not included in the warranty but are included in the service.
| piece type | After-sales service period | Method of receipt |
|---|---|---|
| Twitters | three years | In person, not in person |
| remote control | three years | In person, not in person |
| Microphone | three years | In person, not in person |
| Cables and adapters | three years | In person, not in person |
| batteries | three years | In person, not in person |
Basic parts that do not include warranty and after-sales service due to lack of economic justification.
| piece type | The reason for not providing services |
|---|---|
| The body of audio consoles | Basic piece |
| Passive or active band cabinet | Fundamental piece, lack of economic justification |
| Wooden cabinets | Fundamental piece, lack of economic justification |
Non-attendance services
Respecting consumer rights is one of our fundamental principles. By purchasing our products, you are eligible to receive parts* during the warranty period without going to representatives and without evaluation and any questions and answers.
This possibility is available once for each valid warranty card and more services can be provided in person.
To receive these services, follow the steps below. Please
read the user guide of the device and make sure that there is a malfunction
, read the frequently asked questions and find the solution to the problem,
contact us through the form to receive offline services. You will be asked to provide a brief description of the failure symptoms.
Send a photo of the defective part.
The warranty card with serial number and stamped by the seller. Send a photo
of the address along with the contact number and zip code.
Wait 4 working days to receive the item by mail
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